FAQ's

Zee Kart – Frequently Asked Questions (FAQs)

Welcome to the Zee Kart FAQ section. Below are answers to some of the most common questions our customers ask. If you have a query not listed here, feel free to reach out via our Contact Us page.

1. What is Zee Kart?

Zee Kart is an Indian D2C (Direct-to-Consumer) e-commerce platform offering a wide range of quality products at affordable prices. We proudly serve customers across India from our facility in Chennai, Tamil Nadu.

2. Is Zee Kart a registered business?

Yes, Zee Kart is a registered Indian business.

Business Address:
Zee Kart, Block - 11, Tribly India Warehouse & Craft Industrial Road,
Koladdi Village Ayappakkam, 600077 Chennai, Tamil Nadu, India
Email: help@zeekart.store
Phone: +91 7046268037

3. How do I place an order on Zee Kart?

Placing an order is simple:

  • Browse our website and add your desired products to the cart

  • Click on “Checkout”

  • Enter your shipping and payment details

  • Confirm your order

You’ll receive an order confirmation email once your purchase is successful.

4. What payment methods are accepted?

We accept all major payment options:

  • UPI

  • Debit/Credit Cards (Visa, MasterCard, RuPay)

  • Net Banking

  • Wallets

All payments are securely processed through trusted and encrypted payment gateways.

5. Is it safe to make a payment on Zee Kart?

Yes. We use PCI-DSS-compliant and SSL-secured payment gateways to ensure your transactions are 100% safe.

6. Do you offer Cash on Delivery (COD)?

As of now, Cash on Delivery (COD) is not available on Zee Kart. We support secure prepaid payment methods only.

7. How long does it take to deliver an order?

  • Orders are usually shipped within 1–3 business days

  • Delivery typically takes 3–9 working days, depending on your location

8. How can I track my order?

Once your order is dispatched, you’ll receive a tracking link via email or SMS.
You can also use the “Track My Order” feature on our website.

9. What is your return and cancellation policy?

We offer a hassle-free return and cancellation policy.
Please refer to our Refund & Cancellation Policy for detailed terms.

Generally:

  • Returns are accepted within 7 days of delivery

  • Items must be unused, unwashed, and in original packaging

  • Orders can be canceled within 12 hours or before dispatch

10. I received a damaged or wrong product. What should I do?

We’re sorry for the inconvenience!
Please email us at help@zeekart.store within 48 hours of delivery with images or video of the issue. We’ll resolve it quickly.

11. How do I contact customer support?

You can reach our support team through:

12. Do you ship across India?

Yes, we ship to most pin codes in India using reliable courier services such as Delhivery, DTDC, Blue Dart, and Ekart.

13. Are there any hidden charges?

No hidden fees. The price shown on the product page is the final price you pay (including applicable taxes). Shipping charges, if any, are clearly displayed at checkout.

14. Do you offer bulk or wholesale orders?

Yes, for bulk or business inquiries, please contact us at help@zeekart.store.
We’ll be happy to assist with wholesale pricing and logistics.

If you have more questions, don’t hesitate to contact us. Your satisfaction and trust are our top priorities.
Happy Shopping at Zee Kart! 🛒