Shipping Policy

Shipping Policy

Effective Date: 17/07/2025
Website: https://zee-kart.shop
Email: help@zeekart.store
Phone: +91 7046268037
Business Address: Zee Kart, Block - 11, Tribly India Warehouse & Craft Industrial Road, Koladdi Village Ayappakkam, 600077 Chennai, Tamil Nadu, India
Brand Name: Zee Kart

At Zee Kart, we are committed to delivering your products in a safe and timely manner. Please read our Shipping Policy carefully to understand how we manage order dispatches, shipping timelines, and related queries.

1. Shipping Coverage

We currently ship all over India.
At this time, international shipping is not available.

2. Order Processing Time

  • Orders are processed and dispatched within 1–3 business days after successful payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

3. Estimated Delivery Time

  • Metro Cities: 3–5 business days

  • Non-Metro Cities & Rural Areas: 5–8 business days

Note: Delivery times may vary depending on your location, courier partner, weather, and other logistical factors.

4. Shipping Charges

  • Standard Shipping: ₹49 (flat rate) for orders below ₹499

  • Free Shipping: On all orders ₹499 or above (after discounts)

Shipping charges, if applicable, will be shown clearly at checkout.

5. Courier Partners

We’ve partnered with trusted logistics providers like:
Delhivery, Blue Dart, DTDC, India Post, Ekart, and others for secure and timely deliveries.

6. Order Tracking

  • Once your order is dispatched, you’ll receive a tracking ID and link via email, SMS, or WhatsApp.

  • You can also track your order via the “Track My Order” section on our website or by contacting our customer service.

7. Address & Contact Accuracy

Please ensure your shipping address and phone number are accurate.
Zee Kart is not responsible for delays or failed deliveries caused by incorrect or incomplete address details.

8. Delays in Delivery

We aim to deliver on time, but delays can occur due to:

  • Natural calamities (floods, earthquakes, etc.)

  • Public holidays or government restrictions

  • Peak demand periods (sales, festivals)

  • Courier service disruptions

We’ll keep you informed via email or phone in case of any delay.

9. Non-Delivery / Return to Origin (RTO)

If a package is returned to us due to reasons like customer unavailability, incorrect address, or refused delivery:

  • We may charge re-shipping fees if you request re-delivery.

  • Shipping fees will not be refunded if the order is canceled after RTO.

10. Packaging

All products are shipped in tamper-proof and damage-resistant packaging.
If your package appears damaged or tampered with upon delivery, refuse the package and contact us immediately.

11. Change of Delivery Address

You may request a change in the shipping address within 12 hours of placing the order by contacting us at help@zeekart.store or +91 7046268037.
Requests made after dispatch will not be entertained.

12. Need Help?

For any shipping-related queries, contact:

📧 Email: help@zeekart.store
📞 Phone: +91 7046268037
📍 Address: Zee Kart, Block - 11, Tribly India Warehouse & Craft Industrial Road, Koladdi Village Ayappakkam, 600077 Chennai, Tamil Nadu, India